Contact Manager Field Descriptions

Field Contact Manager Field Description
Enable Service Use to turn the Contact Manager (CM) ON or OFF.
Debug Use to turn ON or OFF the logging of CM debug messages to the CM debug log.
Refresh Rate This is the number of seconds that the CM waits until it looks for messages that have been queued in the application. Setting this number too low will put extra burden on the system, and setting the number too high may cause some messages to be delayed being sent. If the CM gets new records it will wait the refresh rate before sending the messages to the Line Manager, Email Manager, and or Fax Manager. This setting helps maintain the priority of messages being sent.
No Candidate Delay (minutes) If an auto-hire Position fails to qualify a candidate, the system will wait this many minutes before running the rules on the Position.
Answering Machine Nag Count1 Used to define the number of times the application will prompt the user for their password X number of times via Outbound. Allowing users some time to answer the call before the application goes to Answering Machine Mode. Detecting an answering machine is not always accurate when the application reaches a user with varying degrees of noise in the background or the call reaches a LAN line where the user is home screening calls in which case the nag count would allow the user time to pick up the call. Default: 3, Minimum: 0, Maximum:10, Time interval between calls:10 seconds

Examples:

  • Nag Count = 0 - No nag; system goes to Answering Machine Mode.
  • Nag Count = 1 - Nag, prompt for password once, wait 10 seconds, if no input system goes to Answering Machine Mode.
  • Nag Count = 3 - Nag immediately, wait 10 seconds, if no input nag again, wait 10 seconds, if no input nag again wait 10 seconds if no input go to Answering Machine mode.
Note:

For Inbound prompt options see System > Line Manager > Idle Reprompt Count
Answering Machine OK This option is only valid for non-auto-hire calls such as Messages and Notifications. Select to leave a message on an answering machine. If the system detects an answering machine, the application will leave a descriptive message on the machine. The message logs as sent and received. If this box is not checked then no description of the message will be left and the record will be marked as a failed attempt. For Vacancy related notifications see List Outbound function options.
Highest Priority Only Select to work on the highest priority outbounds in the CM list. The default order of priority is as follows; Vacancy, Messages, Notifications, Roster Alarms.2
Rebuild After Each Assignment During auto hire, select this option to rebuild the roster every time a position is filled to ensure minimum staffing rules are followed. This option will slow down the Auto Hire process. Use to prevent over staffing.
Do Not Process Queue Until AH Done When selected, the CM will not work on any outbound calls in its list until Auto Hire (AH) is complete. If unchecked, CM will continue to process non vacancy records until AH is complete.
Multiple Offers Allows multiple opportunities to be sent on one phone call after using the rules to establish candidates for the target vacancies (target based on auto hire mode: List, Priority, Stacked).
  Multiple messages will be sent with one call. In order to hear all offers when called, the person must select the Skip phone option on each offer. Accepting or declining any offer will negate all other offers from this individual call. Once the recipient hears all messages, the option to listen to old messages becomes available and they may go back and select the appropriate offer.
Auto-Hire Modes There are three auto hire modes: List, Stack, and Priority.
  • List will run all the rules for all non reserved records.
  • Stack will honor fill order by only working on the highest priority, lowest fill order opportunity.
  • Priority will always work on the highest priority opportunity. However, unlike the Stack Method, it will move to the next entry and run the rules if there is no work to be done on the higher priority entry.
Auto-Hire Modes for Blueprint Jobs The List mode runs all the rules for all non reserved records. Fill order as follows, job start time, followed by Job Name in alphabetical order. List mode supports Blueprints as of application version 7.2. This options displays with a Blueprints license. Auto-Hire sends work offers to qualified people using Rules. People can accept or reject the offer. When a person accepts a job offer that job is filled. See Staffing Features help topic for additional information.
Note:

Stack and Priority methods are not supported since both methods use a priority type filling that is not utilized by Blueprints; hence, List is the only option available in the menu.

Processing Methods There are two processing methods to determine how CM will process the outbound calls in the queue.
  • Standard starts at the top of the list and works top-down in one refresh cycle.
  • Modified starts at top. If it is time to place a call, it will send the outbound item and exit routine. If it is not time to place a call, it will move to the next outbound item in the list.
Base URL Base URL for job offers Accept or Reject links.
Enforce Authentication Used to enforce authentication for job offers; with this option turned on (enabled) the user will need to sign into the application to Accept or Reject a job offer.3
Test Overrides: Activate On Duty Number Use for Outbound testing. When enabled, the phone number provided will override all On Duty contact attempts. FORMAT: Requires an asterisk to preface the phone number; for example, *8008507374
Test Overrides: Activate Off Duty Number Use for Outbound testing. When enabled, the phone number provided will override all Off Duty contact attempts. FORMAT: Requires an asterisk to preface the phone number; for example, *8008507374
Parent topic: Contact Manager
1 Available as of application version 6.4.2.
2 Roster Alarms are not applicable to Blueprints.
3 Available as of application version 7.1.