The Contact Manager (CM) displays a list of entries
in the order it will try to place the calls. The order is dictated
by the following Order By clause: auto-hire type calls, priority,
fill order, and created date.
There are two processing methods to determine how CM will process
the outbound calls in the queue:
- Standard starts at the top of the list and works
it way down in one refresh cycle. It will evaluate each entry to
determine if it is time to process and will then move down the list.
It will not go back to the top of the list until the next refresh
cycle.
- Modified starts at top. If it is time to place a call,
it will send the outbound and exit routine. If it is not time to
place a call, it will move to the next outbound item in the list.
After each refresh cycle the CM reviews the items on the list from
the top down in a modified behavior; the CM evaluates each entry
to determine if it is time to process. If so, then that record becomes
the target. Then the CM returns to the top of the list and starts
over after each refresh cycle. Eventually it will make its way to
the bottom.