The Outcomes section in the Contact Log records and tracks outbound activity amongst people when notifying them of a working opportunity, a notification, a message or an alarm.
The table below describes contact outcomes derived from manual entry using Fill By Rules and system generated outcomes using the Outbound or Inbound module.
The field descriptions of outcomes below correspond to the selected person.
| Field Name | Field Description |
|---|---|
| Accepted | Displays when an Opportunity, Notification,
Message or Roster Alarm has been accepted or acknowledged. Note:
The open position will only be filled if Accepted is selected. |
| Answer Machine | Displays when an answering machine is detected.
The option to leave a message is turned on in the Contact Manager,
when to leave a message is determined at the List level when configuring
Rules in Setup. Note:
The List contains a check box Leave messages on answering machine is OK; when selected the Outbound Module leaves the Request for Service message on an answering machine for the candidate on this List, and then logs the call as Answer Machine when an answering machine is detected. If ‘unchecked’, and an answering machine is detected, the candidate is given some time to pick up and press one; otherwise, the Outbound Module ends the call (hangs up), and logs the call as No Answer. |
| Busy | Displays when the phone call received a busy signal. |
| Call Error | Displays when an error occurred during the call. |
| Displays when an Email was sent. | |
| Invalid Contact Method | Displays when the phone number is invalid. |
| No Answer | Displays when a person does not answer the
phone call. The option to leave a message is turned on in the Contact
Manager, when to leave a message is determined at the List level
when configuring Rules in Setup. Note:
The List contains a check box Leave messages on answering machine is OK; when selected the Outbound Module leaves the Request for Service message on an answering machine for the candidate on this List, and then logs the call as Answer Machine when an answering machine is detected. If ‘unchecked’, and an answering machine is detected, the candidate is given some time to pick up and press one; otherwise, the Outbound Module ends the call (hangs up), and logs the call as No Answer. |
| Offered Again | Displays when the same opportunity is offered again to the person. Resets the offer expiration date to allow a candidate to accept the job opportunity. |
| Rejected | Displays when the person rejects the job opportunity. |
| Remove/Ignored | Displays when person was assigned to a job,
but their record was either removed, or an authorized user selected
this outcome as an option. Note:
Calls utilizing this outcome are not logged to Log List Hours or Log Work Code Hours lists. |
| Skip | Displays when the person receives the job offer, but does not Accept or Reject the offer. Allowing people to review their calendar before making a decision. The Skip status is available until the offer expires. |
| Waiting for Call Back | Available for manual entry only. Use to allow candidates to return a call before the reserve or expire time elapses. |
| Alternate Accepted | System Generated only. This work offer expired
for the selected candidate because another candidate who was also
offered this same opportunity accepted before this candidate.
The candidate who accepted the opportunity displays Accepted in
the Contact Log. The candidate who did not accept, but received
the same offer displays Alternate Accepted. Note:
Call outcomes utilizing Alternate Accepted are not logged to Log List Hours or Log Work Code Hours lists because the offer was accepted by someone else. |
| Alternate Rejected | System Generated only. This work offer expired
because this candidate accepted or rejected another simultaneously
open work offer. Note:
Call outcomes utilizing Alternate Rejected are not logged to Log List Hours or Log Work Code Hours. |
| Email Error | System Generated only. An attempt to send an electronic mail message (email) failed. Typically, the mail service is not loaded. To remedy this problem, execute mail service on the server and minimize the Inbox. |
| Invalid Password | System Generated only. The system called this candidate's phone, but whoever answered the phone did not enter the correct password. |
| No Dial Tone | System Generated only. There was no dial tone when the call attempt was made. |
| No Ring | System Generated only. There was no ring when the call attempt was made. |
| Not Called | System Generated only. This candidate should have been called but the system did not call them. |
| Operator Intercept | System Generated only. An operator interrupted the call. |
| Voice w/out Password | System Generated only. The system called this candidate's phone, but whoever answered the phone did not attempt to enter a password or the person needs to change their password during the call.Force password change if default must be checked in Login Policy to see this status in column when incorrect password is entered and call is ended (hang up). |
The table below describes system generated outcomes that correspond to the selected person:
| Field Name | System Generated Outcome Description |
|---|---|
| Alternate Accepted | Displays when the offer expires because another person who was also offered this job opportunity accepted the offer before this person did. Call Outcomes utilizing Alternate Accepted are not logged to '+ Log List Hrs’ or '+ Log Work Code Hrs’ lists. |
| Alternate Rejected | Displays when the job offer expires because this person accepted or rejected another simultaneously open offer. Call Outcomes utilizing Alternate Rejected are not logged to '+ Log List Hrs’ or '+ Log Work Code Hrs’ lists. |
| Email Error | Displays when an attempt to send an Email failed. Typically, the mail service is not loaded. To remedy this problem, execute mail service on the server and minimize the Inbox. |
| Invalid Password | Displays when the person is called, but ’whoever’ answered the phone did not enter the correct password. |
| No Dial Tone | Displays when no dial tone is detected at the time the call attempt was made. |
| No Ring | Displays when no ring is detected at the time the call attempt was made. |
| Not Called | Displays when this person should have been called but the system did not call them. |
| Operator Intercept | Displays when an operator interrupts the call. |
| Voice w/out Password | Displays when the person is called, but ’whoever’ answered the phone did not attempt to enter a password. |