Displays all contact logs by:
| Field Name | Description |
|---|---|
| Type | Displays whether the logged record is a Message, Notification, Roster Alarm, or Vacancy. |
| By | Displays the Last Name, First Name of the person who initiated the record. |
| On | Lists the Date (mm/dd/yyyy) and Time (hh:mm:ss) of the record. |
| Remove | Used to delete a contact item. |
| Same Outbound | Used to sort all records by the person who sent them (By column). This option is useful when viewing numerous records sent by different people. |
| Contact log | Used to open the Contact Log panel. |
| Yesterday | Used to quick click contact items to Yesterday. |
| Today | Used to quick click contact items to Today. |
| Date Range | Used to define and filter contact items by date range. |
| Show my records only | Displays and limits contact records associated to the logged in user when checked. |
The Queue tab provides Outbound contact items that are either in Queue or Removed.
| Field Name | Description |
|---|---|
| Type | Contact Log: Select this option to open the Contact Log WindowRemove: Select this option to remove the logged record. For any records that are active in the Queue TeleStaff will confirm the remove action |
| Show Items in Queue | Displays details about each contact item that is in line for delivery. |
| Show Items Removed | Displays details about each contact item that has been removed |
| For | Displays the recipient of the contact item by Last Name, First Name. |
| Status | The state of the contact item in the queue. See Outbound Activity Status Field Descriptions table for additional information. |
| Description | Displays details of the contact item; for example, shows job details for type Notification, Fill Vacancy, message details for type Message and so on. |
| Expiration | Displays the datetime the contact was sent
for types Message, Notification, Roster Alarm. The expiration is
the end of the contact period, this means "now time" plus the value
in the “Send over next” minutes field. Also applicable for Fill
Vacancy when the List used by Auto-Hire doesn’t have an expiration
set. Simply put, the expiration really means how long the Contact Manager will continue to try to process the specific entry. Once the expiration has elapsed, the Contact Manager will remove it from processing and it will either just await acknowledgment for the user, or potentially be rejected as part of a penalty for Fill Vacancy. |
| By | Displays the Last Name, First Name of the person who initiated the record. |
| On | Lists the Date (mm/dd/yyyy) and Time (hh:mm:ss) of the record. |
| Remove | Used to delete a contact item. |
| Same Outbound | Used to sort all records by the person who sent them (By column). This option is useful when viewing numerous records sent by different people. |
| Contact log | Used to open the Contact Log panel. |
| Show my records only | Displays and limits contact records associated to the logged in user when checked. |
The table below shows the list of statuses in the Outbound Queue. An X in the System Status column means the corresponding contact status is applied by the application - not set by a person (user). For example, a person can manually apply a Status using the Fill by Rules window. A system status outcome example is Auto-hire. Blank means not applicable.An X in the Utilized column means the corresponding field is not currently in use by the application; exists in case the customer has it in their data, backward compatibility, or legacy functionality. Blank means not applicable.
| Contact Status | Description | System Status | Currently Unused |
|---|---|---|---|
| Accepted | The candidate has accepted the communication (accepted the job for fill vacancy, or acknowledged the notification, message, roster alarm. | ||
| Alternate Accepted | Another candidate has accepted the offer so
this candidate's offer has been canceled. This work offer expired
for the selected candidate because another candidate who was also
offered this same opportunity accepted before this candidate.
The candidate who accepted the opportunity displays Accepted in
the Contact Log. The candidate who did not accept but received the same
offer displays Alternate Accepted. Note:
Call outcomes utilizing Alternate Accepted are not logged to Log List Hours or Log Work Code Hours lists because the offer was accepted by someone else. |
X | |
| Alternate Rejected | The current candidater has accepted or rejected
another offer so all other outstanding offers are rejected.This
work offer expired because this candidate accepted or rejected another simultaneously
open work offer. Note:
Call outcomes utilizing Alternate Rejected are not logged to Log List Hours or Log Work Code Hours. |
X | |
| Answer Machine | The candidate was called but the system recognized
the answer as an answering machine or voice mail. A message was
left on an answering machine. Whether to leave a message is turned on
in the Contact Manager, when to leave a message is determined at
the List level when configuring Rules in Setup. Note:
The List contains a check box Leave messages on answering machine is OK; when selected the Outbound Module leaves the Request for Service message on an answering machine for the candidate on this List and logs the call as Answer Machine - when an answering machine is detected. If ‘unchecked’ and an answering machine is detected, the candidate is given some time to pickup and press 1; otherwise, the Outbound Module hangs up the phone and logs the call as No Answer. |
||
| Auto. Message | The candidate message created for messages that have been created, but have not been sent to the contact manager. Used when user is on the phone or logging into the system. | X | |
| Auto. Notify | Candidate notification created based upon the auto notify flags for the staffing records to which they have been assigned. Used when user is on the phone or logging into the system. | X | |
| Busy | User was called but the system received a busy signal. | ||
| Call error | A call was attempted, but an error occurred (which did not fit into any of the other call failure statuses). | ||
| Com Send Error | A communication (not just a call) was attempted, but an error occurred (which did not fit into any of the other failure statuses). | X | |
| The user has been sent an email of the communication. | |||
| Fax Machine | User has been contacted via fax. | X | |
| Fax Send | The user has been sent a fax of the communication. | X | X |
| Initiated | The communication has been queued, but not yet processed. | X | |
| Invalid Contact Method | The selected contact for the user is either missing, invalid or unrecognized type. | ||
| Invalid Password | The user answered, but did not enter the correct password. | X | |
| Lacks Targeted Contact Method | The user did not have any valid contact methods that matched the outbound contact method restrictions. | X | |
| No Answer | A call was attempted and rang, but no answer. | ||
| No Candidate | There were no candidates for an offer | X | |
| No Dial Tone | A call was attempted but there was no dial tone | X | |
| No Ring | A call was attempted but was never connected. No one answered the phone call. Whether to leave a message is turned on in the Contact Manager, when to leave a message is determined by the List level in the List Chain located in Setup Rules. | X | |
| Not Auto-Staffed | Not utilized. | X | X |
| Not Called | This candidate should have been called but the system did not call them. | X | |
| Offered Again | The candidate will be offered this vacancy again.Resets the offer expiration date to allow a candidate to accept the Position. | ||
| Operator Intercept | Not utilized. | X | X |
| Pager | The user has been contacted via pager. | X | |
| Rejected | User has rejected the offer. | ||
| Removed/Ignored | The staffing record associated with the call log has been removed so this outcome can be ignored. | ||
| Skip | The user has skipped acknowledgement of this communication, but should know that it exists | ||
| SMS | The user has been sent an SMS of the communication. | ||
| Unknown Error | Generic for a communication failure that cannot be classified into any of the contact statuses defined. | X | |
| Voice w/o password | Someone has answered the call, but did not enter a password and hung up. | X | |
| Waiting for Callback | Available for manual entry only. Use to allow candidates to return a call before the reserve or expire time elapses. | X |