The Outbound Messages feature is available throughout the application, see Outbound Location for a list of areas where you can access this feature. This section covers how to outbound messages across different areas of the application:
To outbound a message from...
- Roster - click on the Position, Person, or Work Code to access the Outbound feature.
- People Filter- from the People area click on the drop-down arrow next to the person to access the Outbound feature.
- Advanced Calendar - the People Filter as previously mentioned is also available in the Advanced Calendar with the same outbound feature.
- Multi-Day Schedule - from the Multi-Day Schedule select a job to enable the Outbound feature (top-left).
- Staffing Board - from the Staffing Board select an allocated
job to enable the Outbound feature (top-left to send a message across
blueprints or use the pencil icon to send a message by blueprint.
- Fill By Rules- “Outbound All People” is used for Outbound of type Message only and used to target a list of candidates shown on the FBR table.1
- Access the Outbound feature:
- In Outbound Type, the default is Message.
- Required fields are:
Send Over Next* - defines how long the system should attempt to contact the person, or how long it should attempt to fill the vacancy (if this was set to Outbound Vacancy).
Maximum attempts per submit* - defines how many times the system contacts the person or how many attempts it makes to fill a vacancy in the allotted time. The system will attempt to contact the person until a valid login is entered in the allotted time. This prevents subsequent attempts from initiating when the person accepts the call on the first attempt.
Message* - the message text box for the system to deliver. If the message is sent over the telephone Text-to-Speech is utilized to communicate the message.
- Select the contact methods and click OK to complete the messaging process. Use contact type settings to target a specific contact method.